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Conflict Resolution Training is for Everyone who wants to Mitigate Communication Problems Before they Esculate into Issues.
Conflict is all around us. It's not something we can choose to have or not have. It just is.
It may center on something as seemingly simple as who leaves their dirty coffee cup in the sink, where to go out for dinner, or whether to buy a new printer....or it may be more complicated like, who will get social security payments, to National defense strategies.
This course is not about avoiding conflict. Avoiding conflict is not only impossible but undesirable.
This course is about discovering productive ways of handling conflict. Ways that make a difference in all areas of our lives....work, colleagues, friends, spouses, children, salespeople, doctors and bosses.
In this course, we will cover a range of skills for dealing with conflict. These skills are like tools: we pull one or more out of the tool kit to suit a particular conflict. The rest sit in the tool kit ready to be used in another situation.
Course contents:
Understanding Conflict
Win / Win
Positive Response
Appropriate Assertiveness
Co-operative Power
Managing Emotions
We can use the same tool kit when dealing with young children, as we might with a colleague at work.
Conflict Resolution Training can be developed for all situations from business / organizational , to interpersonal and schools. Where ever people congregate, play and work together Conflict Resolution Skills will lead to more productive communication and positive, lasting outcomes to issues that arise..
• Organizational Conflict Resolution Training: On Site Training......With 10 or more people we will come to you.
Conflict Styles: There are many Conflict Styles. Learn the ones that don't work and lead to escalation of the conflict. Learn the Conflict Styles that work and lead to better outcomes. Conflict is inevitable. It's How You Handle Conflict that can change the way you feel and think about conflict and the outcomes you create.
Assessing your attitudes:
• Self-destructive behaviors. Find out how you can be your own worse enemy.
• Stress and anger: Identify and eliminate your own deadly "triggers".
• No one makes you feel....you choose how you feel.
• Step by step, how to choose the most positive productive emotions.
Managing your own anger and emotions:
• 15 physical symptoms of anger, know them and you'll be able to warm yourslef of an impending emotional surge.
• Placing blame: how this common, destructive habit can lead you to disaster.
• How to relax. 5 minutes to regaining your composure.
• Channel the Force: how to convert anger and negative emotions into motivation and direction.
Communication: Learn active listening skills and language styles that lead to better communication. Learn how to express ownership of the problem and how to state your case and be heard, without placing blame on the other person..
• How to admit your anger, without losing your composure.
• The very first thing you should do when someone "blows up" at you.
• Managing the antagonist: how to keep others from picking fights with you.
• How to respons to "put downs"...you'll keep you self esteem intact without making the situation worse.
• Facing the out of control person: 3 immediate steps to help someone regain composure.
Conflict Management Strategies
• Exposing the roots of conflict...what's really bugging you and others.
• A conflict framwork that will guide you, step by step to a positive l encounter.
• Conflict Curve: how to prevent disagreements from developing into arugments.
• Subtle signals that unspoken issues are the real cause of the conflict.
Team Building:
• Learn the positive skills and attributes needed to build a strong, healthy and productive team.
• 3 vital ingredredients for rewarding successful relationships.
• Getting rid of old hurt: a logical process that will enable you to start fresh in a damaged relationship.
Problem Solving: Learn how to identify problems and generate the solutions needed to solve them.
All classes are based on your need and will be tailored to meet the challenges within your organization. Classes include a wide range of teaching tools, including: lecture, group discussion, games, role plays.
Please refer to Facilitation Services for more information on Consensus Building Facilitation.
• Aiming Higher Academy
is a 30 hour Conflict Resolution Training Course for teens and their parents. The goal is to improve Family Relations through self development and positive communication training. The focus if on How to Talk So Kids Will Listen & Listen So Kids Will Talk.
The course offers training in making choices, anger issues /hot buttons, developing positive communication skills, active listening, ownership of the problem, team development, critical thinking exercises, conflict resolution and problem solving skills, peer pressure and substance abuse awareness. Activities include age appropriate interactive games, role plays, group discussion and lectures on the fundamentals of conflict resolution and making positive choices.
• Safe Schools - Anti Bully Programs
Teachers are offered tools and exercises which can be used in their classrooms to mediate conflict and encourage a positive learning environment for their students. Students learn the basics for respectful communication, explore their feelings and learn positive ways in with to express those feelings.
Schools can take on an unhealthy and stressful environment when students are worried about the "Bully" around the corner, in the lunch room or on the playground. When stress levels in schools rise the ability to learn and be part of a safe. productive environment goes down. All of these can lead to unresolved conflict and dysfunctional classrooms. Many studies in the last few years would suggest that many of the school shootings and other violence is the result of unresolved issues at school involving "Bully's".
Anti Bully Programs , which Conflict Mediation Network offeres focuses on the root cause of Bullying and Harrasment. Types of Bullying, Arch Types: the bully, the victim and the bystander. How to avoid it, how to deal with it and how not to become one. The program is based on the Mutual Concern Model and offers training in communication skills, finding common ground, assumptions, bias awareness and active listening skills. impulse control, anger management, cool down skills and assertivemess training.
Peer Mediation programs allow youth the opportunity to explore methods and application of Conflict Resolution. Peers have much more influence, both negative and positive over each other than adults. Peer Mediation offers the opportunity for youths to speak about their issues with each other in a safe and positive environment.
School Mediation Services are Professional Mediation Services providing mediation for Victim Offender, Teen/Teen, Teen/Teacher, Parent/School and Workplace Mediation .
Contact MC about a program designed to meet your needs.
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